Patient's Portal
Welcome to our patients' and visitors' portal!
A one-stop-forum to comprehensively and pre-emptively answer all the doubts you have and might have. The information is designed to answer all your initial questions.
This portal's prime endeavour is to provide you with distinguished services that are complemented by:
- The global expertise of our medical staff
- State-of-the-art equipment and space
- Best in class technology and advanced processes
- Sterling facilities located in the heart at the Institute
- Operating under the Institute Management are the Central Sterilising Supply Department and Laundry Department
Admissions
Admission to the hospital is under two circumstances:
- Elective: The admission could be because your attending Surgeon (ENT/Ophthalmologist/Dental) has advised you to do so.
- Emergency: The emergency admission has been done to ensure an urgent surgical intervention for a positive outcome.
Elective Surgery
For ophthalmic patients, you or the guardian in case of minor and elderly should by now have the knowledge on:
- What procedure you are going to have
- Which eye is going to be operated on or both
- Is the procedure going to be done under local anaesthesia or general anaesthesia
Admission Checklist
Advance registrations/admissions are a viable option. The registration form will require the following details:
- Your name and address
- Date of Birth, Age, Gender, Religion
- Allergies
- Health insurance details
- An emergency contact details
- Treatment consent
- Consent to release information to insurance company mentioned
- Signature of agreement, consenting payments that are due
Elements You Will Require for a Seamless Healthcare Experience
- Your hospital records, test reports (old/recent), list of medications taken
- List of allergies to medications, if any
- Medical and surgical summaries or hospital stays, recent in nature, if any
- Your insurance card
- Change of clothes, toiletries, nightwear, slippers, eyeglass/hearing aid/dentures (if using) and any prescription medications taken regularly
- Douching kit (where applicable)
Preparing for Surgery
Surgery is an unnerving procedure for both guardian and patient. There is need to prepare for surgery ahead properly. At HEENT Institute it is our responsibility to ensure that your surgical experience is safe.
Ensuring Safety Has Three Phases
Rest adequately and familiarise yourself with the instructions given by your surgeon.
During your stay at the hospital, we will leave no stone unturned to keep you safe, free from complications and comfortable. We request you to follow the fundamental guidelines given below to prepare yourself for surgery.
Pre-operative Phase
- Get all your doubts clarified about the procedure from your operating doctor
- For a day surgery, make sure you have adult supervision to accompany you and drive you home post-surgery even if you are being operated under local anaesthesia
In case, you do not have anybody to accompany you, we would be more than willing to reschedule your procedure to fit your need.
Children under 18 years can be accompanied by a parent or legal guardian into the operating room until they are asleep. - If you fall ill one day prior to the surgery, call your doctor immediately
- Ensure maximum hygiene before you get admitted to minimize the possibility of infections
If you have an open wound inform the attending nurse to assess the wound to rule out infection sources. - If you discover that you may be pregnant post-diagnosis of your surgery, inform the surgeon immediately
On Day of Surgery
- Follow all instructions given by the surgeon/anaesthetist, such as the consumption of food or water prior to your surgery
- Ensure you take the medications prescribed by your doctor
- Leave jewellery and valuables at home
What You Can Carry
- Medications you take every day, along with dosage and frequency
- Asthma inhaler in case you need to use one
- Reading glasses, hearing aid, and dentures in case you need to use any of these